The ICT Technical Team get a large number of requests for help everyday. In order to deal with those requests efficiently, we ask you to raise a ticket with the helpdesk, explaining your query in an email.
Your ticket will be allocated to an engineer who, depending on the urgency will either fix the problem remotely (by controlling your machine) or arrange to visit the school. Some problems, such as a failed Hard Drive on a staff machine will get immediate attention, a battery swap or adding printer will usually take a few days. You will be asked before anyone controls your laptop - usually by a phone call.
To raise a ticket, simple type in ICTHelpdesk(DoE) into FirstClass or click the link. Type what you think your problems are. Please use a new ticket for each problem. Once sent, you'll immediately receive a reply giving you a ticket number. Please don't delete these replies, if you scroll down to the bottom of the mail, there could be an instruction or a question from the engineer - possibly even a solution for you to try.
If you need any further guidance or you think your problem is urgent - please phone Robb on 686151